You Have Questions, We Have Answers

Need help? From finding a doctor and making appointments to requesting medical records and getting financial assistance, we’ve got you covered.

Find the right ways to contact us

Quick guide to questions you may have

Getting Care

Medical Records

Billing

MyChart

Getting care

Finding the right doctor

Not sure where to start in selecting a doctor? Use our Find Care tool to locate a primary care physician or specialist near you, and book an appointment.

Making or rescheduling appointments

Here are 3 ways to do it:

• Schedule online: Schedule, or reschedule, your next appointment online. Simply log in to your MyChart account and click the Appointments icon and follow the easy instructions to view and select your new appointment from the list of available appointment dates and times.
• Give us a call: Call (412) DOCTORS (412) 362-8677 for help making the right appointment at the right location. We’re available weekdays from 7:00 AM to 7:00 PM, and weekends from 8:00 AM to 7:00 PM. We can even help you get a same-day appointment if you call weekdays before 11:00 AM. If you’re in the Lake Erie area, check out our Erie appointment options.

Contact a specific hospital or facility

You can contact each of our hospitals or facilities for assistance.

Find a service or specialty

We provide comprehensive care for a broad spectrum of conditions in every medical specialty. Lake Erie region residents can go here to see AHN services in Erie.

Help figuring out what care to seek next

Our 24/7 Nurse Line is available around the clock to help you get answers about your health questions, discuss your care options, and get advice on managing symptoms. It’s free for everyone regardless of insurance coverage.

(412) NURSE-4-U
(412) 687-7348

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Medical records

AHN patients have the right to access their own health information. There’s no fee to release medical records directly to other doctors or health care facilities.  There are three simple ways to request your medical records:

• Request digitally through MyChart: If you have a MyChart account, just select “Medical Record Request” from the main menu and send your request electronically — so you get your records even faster.
• Complete an authorization form: No MyChart account? No problem. Just fill out a form to request your AHN medical records or transfer records from a previous provider to AHN. Go to medical records for more information.
• Call your doctor, hospital, or medical facility: If you have questions about requesting information, or you need help filling out forms, reach out to your specific doctor or the facility. You can find phone numbers for each of our facilities in our locations directory.

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AHN Billing

We do our best to make our bills easy to understand, but they can still be complex. If you have questions or need financial assistance, we’ve got two ways for you to get help:

• Call our billing department: Call (844) 801-8400 and select option 1 for billing support. We’re available weekdays from 9:00 AM to 5:00 PM.
• We’ll call you: Use our contact form and we’ll call you back.

You can pay your bill online anytime using MyChart.

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MyChart technical support

Visit MyChart's Frequently Asked Questions for answers on how to use different features, share access with family members, and other questions. Or contact us one of these ways:

• Call the MyChart support team: Call (833) 246-2478 and select option 4 for technical support. We’re available weekdays from 7:00 AM to 5:00 PM, and Saturdays from 7:00 AM to 3:00 PM.
• Email the MyChart support team: Send your question to MyChart@ahn.org and we’ll get back to you within 1 to 2 business days.
• Use our Contact form: If you’re having issues logging into MyChart, use our contact form to request support.

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